1. Delivery Areas

We deliver to major cities and residential areas in the UAE including:

• Dubai, Abu Dhabi, Sharjah
• Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah

Note: Remote areas such as Western Abu Dhabi or mountainous regions may require extra delivery time or additional charges.

2. Shipping Charges

• Standard Delivery: AED 15–20 for orders below AED 200
• Free Shipping: Orders above AED 200 within UAE
• Cash on Delivery: Additional AED 10 service fee

3. Delivery Timelines

• Dubai & Sharjah: 1–2 business days
• Abu Dhabi & Northern Emirates: 2–3 business days
• Remote Areas: 3–5 business days

Order Cut-off: Orders before 2:00 PM GST are processed the same day.

4. Tracking Your Order

Once dispatched, you will receive an email or SMS with a tracking number and courier link to monitor delivery status.

5. Delivery Process

• ID Verification: Courier may request Emirates ID for high-value orders.
• Scheduling: Courier may contact you via phone or WhatsApp.
• Unattended Delivery: After three failed attempts, the order returns to our warehouse and redelivery fees may apply.

6. Damaged or Missing Items

• Refuse delivery if packaging is visibly damaged.
• Report missing/damaged items within 24 hours with photos.

Contact Our Logistics Team

1. Order Cancellation

• Before Dispatch: Orders can be canceled free of charge before shipment.
• After Dispatch: Orders cannot be canceled once handed to the courier.
• Refunds: Processed within 7–14 business days.

2. Order Modification

• Timing: Requests must be made within 2 hours of order placement.
• Address Changes: Allowed within the same emirate.
• Product Changes: Price difference must be paid or refunded.

3. Statutory Right of Cancellation

• Item out of stock
• Pricing or description error
• Fraud detection flag
• Delivery outside service zone

4. Non-Cancellable Items

• Customized products
• Perishable goods
• Final sale items

Request a Change