Privacy Policy

Last updated: 07th March 2026

This Privacy Policy describes how Element Middle East LLC collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from elementme.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

2. How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources. The information we collect varies depending on how you interact with us.

Information We Collect Directly from You

• Contact Details: Name, address, phone number, and email.
• Order Information: Billing address, shipping address, payment confirmation, and account history.
• Account Information: Username, password, and security questions.
• Customer Support: Information you choose to include in communications with us (e.g., via chat or email).

Information We Collect about Your Usage

We automatically collect "Usage Data" through cookies and pixels, including:

• Device and browser information.
• IP address and network connection details.
• How you interact with our Site and your account.

Information Obtained from Third Parties

We receive information from service providers who collect data on our behalf, such as:

• Shopify: Our e-commerce platform provider.
• Payment Processors: Such as Stripe or PayPal, who collect billing information to fulfill orders.
• Marketing Partners: Data from tracking technologies (pixels/web beacons) used in advertisements.

3. How We Use Your Personal Information

• Providing Products and Services: To fulfill orders, process payments, manage your account, and arrange shipping.
• Marketing and Advertising: To send promotional communications and show tailored advertisements.
• Security and Fraud Prevention: To detect and investigate malicious or fraudulent activity.
• Communication: To provide customer support and improve the overall efficiency of our Services.

4. Cookies

We use cookies to power our store, run analytics, and remember your preferences. You can manage cookies through your browser settings, but please note that removing or blocking them may impact your user experience and the functionality of certain Services.

5. How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

• Vendors: Third parties performing services like IT management, data analytics, and shipping.
• Business Partners: For marketing purposes in accordance with their own privacy notices.

6. User Generated Content

If you post product reviews or other content to public areas of the Services, that information will be public. We are not responsible for the privacy or security of information you choose to make publicly available.

7. Children's Data

The Services are not intended for children. We do not knowingly collect personal information from children. If you believe your child has provided us with data, please contact us to have it deleted.

8. Security and Retention

No security measures are "perfect," and we cannot guarantee absolute security. We retain your information for as long as necessary to maintain your account, provide Services, comply with legal obligations, or resolve disputes.

9. Your Rights

Depending on your location, you may have the following rights:

• Right to Access/Know: Request a copy of the data we hold.
• Right to Delete: Request the deletion of your personal data.
• Right to Correct: Update inaccurate information.
• Right to Portability: Request data transfer to a third party.
• Withdrawal of Consent: Opt-out of processing based on consent.

To exercise these rights, please contact us using the details below.

10. Contact