Our Prestige Induction Cooktops include Auto-Pan Detection (the unit won't heat unless a pot is present) and Overheat Protection (it shuts off if it detects extreme temperatures). Our Gas Stoves feature toughened heat-resistant glass and spill-proof designs to keep your kitchen safe and clean.

As the authorized partner, Element Middle East provides local warranty support. If you experience any issues, you can reach our Dubai-based service team at zohaib@elementme.ae or via our WhatsApp support. We stock genuine Prestige spare parts to ensure your appliances are back in your kitchen as quickly as possible.

We recommend using the kettle only for boiling water. Boiling milk or tea leaves directly inside the kettle can cause residue to burn onto the heating element, which may lead to overheating and damage the internal sensors. For making tea, it is best to boil the water in the kettle and pour it over your tea in a separate pot.

Induction cooktops require magnetic cookware (like cast iron or induction-ready stainless steel). You can easily check your current pots by placing a fridge magnet on the bottom—if it sticks firmly, the pan will work. Our Prestige Gas Stoves, however, are compatible with all types of cookware including ceramic and glass.

Yes, Prestige cooktops use high-durability Toughened Glass designed to withstand the weight of heavy cookware. However, avoid dropping heavy items directly onto the surface and ensure the pot is placed gently to maintain the integrity of the glass over time.